SHIPPING
SHIPPING FAQ
How do you ship?
Please see the shipping information table below.
As of 24th April 2023, all orders are shipped from our Swedish warehouse.
Budbee Deliveries (Sweden, Netherlands, Belgium, Finland and Denmark)
Our primary transporter partner is Budbee (now known as Instabee) and we offer both box pickup and home delivery. We recommend you to download their app for the smoothest experience.
Budbee Box locations
Budbee App Download (Apple)
Budbee App Download (Google Play)
Norwegian orders
Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers. Norwegian customers will not need to pay VAT when receiving their items. Please contact us via our contact page if any issues arise and we will solve them together. For orders below 3000 NOK there should be no import duty charged by Norwegian customs.
Non-EU orders (Excluding Norway, Australia and US)
Since we ship our packages from within the EU please be prepared to pay your country’s VAT, custom duty tolls and sometimes additional fees when your purchase from Ninepine outside of the EU.
For example, Swiss, Åland customers will have to pay to clear their items before receiving them. Couriers often charge an admin fee for importing the goods on your behalf. For example in Switzerland, UPS charges end consumers 21 CHF + 3% of the value of the parcel.
As a small business, we are looking at ways to make it smoother for non-EU customers to purchase from us but this often requires local company registration and lots of legal fees - we are working on it and prioritising countries based on demand.
Australian orders
Orders to Australia that are below AUD 1000 are exempt from GST, import duty and admin fees. Please contact us if there are any issues.
UK orders
We have temporarily closed UK orders as we navigate new tolls, import charges and red tape due to Brexit.
US orders
Orders to the US that are below USD 800 are exempt for VAT, import duty and admin fees.
PO boxes and military bases
Due to our current contracts with contractors, we cannot deliver to PO and Military base addresses.
|
Country |
Transporter |
How long doe it take? |
| Sweden |
Budbee Box Budbee Home delivery DB Schenker service point Early bird (Home delivery) |
1-2 business days (from day after pick up) 1-2 business days (from day after pick up) 1-3 business days (from day after pick up) 1-3 business days (from day after pick up) |
| Finland |
Budbee Box Budbee Home delivery Bring/Posti (Pick up point) |
2-3 business days (from day after pick up) 2-3 business days (from day after pick up) 2-4 business days (from day after pick up) |
| The Netherlands |
Budbee Box Budbee Home delivery UPS Access Point UPS Home delivery |
2-3 business days (from day after pick up) 2-3 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Germany |
UPS Access Point UPS Home delivery DHL Parcel Connect (Home or pickup) |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Denmark |
Budbee Box Budbee Home delivery Bring Pick Up Point DHL Service Point (Parcel Connect) |
1-3 business days (from day after pick up) 1-3 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Norway |
Bring/Posten (VOEC) |
3-4 business days (from day after pick up) |
| France |
UPS Access Point UPS Home delivery DHL Service Point (Parcel Connect) |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Austria |
DHL Service Point (Parcel Connect) |
2-4 business days (from day after pick up) |
| Belgium |
Budbee Box Budbee Home delivery UPS Access Point UPS Home delivery |
2-3 business days (from day after pick up) 2-3 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Ireland |
UPS Access Point UPS Home delivery |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Spain, Italy |
UPS Access Point UPS Home delivery |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Luxembourg, Romania, Lithuania, Latvia, Slovenia |
UPS Access Point UPS Home delivery DHL Parcel Connect |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Czechia, Estonia, Portugal, Hungary, Bulgaria, Poland, Slovakia, Croatia | DHL Service Point (Parcel Connect) | 2-4 business days (from day after pick up) |
| Switzerland (Excl. VAT, Import duties and import fees) |
UPS Access Point UPS Home delivery Economy Post (Asendia) |
2-4 business days (from day after pick up) 4-6 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Australia | UPS Express | 3-5 business days (from day after pick up) |
| US | UPS Express | 3-5 business days (from day after pick up) |
| UK | Temporarily suspended | |
| UAE | Temporarily suspended | |
|
Åland Islands |
Temporarily suspended |
If your country is not listed, please contact us.