Please see the shipping transit estimate information table below.⁣⁣ All orders are packed and shipped from Norrköping, Sweden from Monday to Friday (Couriers do not pick up packages on weekends). ⁣
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All orders are packed by our third-party logistics partner called "Almroths" in Norrköping, Sweden. Their daily cut-off time is 11:45 am CET - website orders placed before this time are usually packed the same day. ⁣However, the warehouse's contractual obligation is to pack all orders within 2 business days (Mon-Fri).
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Couriers such as UPS, Budbee, DHL etc. usually pick up packages from the Norrköping warehouse once per day after lunch time by truck (Mondays-Fridays). The couriers then take the packages to the closest sorting terminal where they get scanned.

⁣Here is the full process

1. Order made by customer
2. Order packed by our 3PL during weekdays (first in first out)
3. Packages sorted per transporter inside the warehouse
4. Transport company picks up the packages (they come once per day)
5. Transport company takes your package to the closet terminal where it is first scanned
6. Package is in transit
7. Package is delivered

Our primary transporter partner is Budbee (now also known as Instabee) and we offer both box pickup and home delivery. We recommend downloading their free app for the smoothest experience to track your order.

Budbee Box locations⁣
Budbee App Download (Apple)⁣
Budbee App Download (Google Play

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Budbee works through your SMS telephone number, and it has to be a valid number for the country you are ordering to. For example, if you are in Sweden, you need a valid Swedish number beginning with +467...⁣
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If you have ordered via Budbee before, the notifications about delivery will be sent via the free Budbee App. If you have never ordered via Budbee before, then you will receive an SMS with the tracking link.⁣
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Please note: if your SMS number is incorrect or invalid (not a phone number from the following countries (SE +46, FI +358, BE +32, DK +45, NL +31) then you will not receive any notifications on your delivery and the order will be returned back to us.⁣

We ship to Norway using Bring/Postens Pick Up Point Service.⁣
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Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers. Norwegian customers will not need to pay VAT when receiving their items. Please contact us via our contact page if any issues arise and we will solve them together. For orders below 3000 NOK there should be no import duty charged by Norwegian customs.

No customs or admin fees to NO, UK, US (below 800 USD) or AU (below 900 AUD).

Since we ship our packages from within the EU please be prepared to pay your country’s VAT, custom duty tolls and sometimes additional fees when your purchase from Ninepine outside of the EU. Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.

For example, Swiss customers will have to pay to clear their items before receiving them. Couriers often charge an admin fee for importing the goods on your behalf. For example in Switzerland, UPS charges end consumers 21 CHF + 3% of the value of the parcel. 

As a small business, we are looking at ways to make it smoother for non-EU customers to purchase from us but this often requires local company registration and lots of legal fees - we are working on it and prioritising countries based on demand.

Orders to Australia that are below AUD 1000 are exempt from GST, import duty and admin fees. Please contact us if there are any issues.

Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.

We ship to the UK using UPS Home Delivery. Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.

Orders to the US that are below USD 800 are exempt for VAT, import duty and admin fees. 

Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.

Due to our current contracts with couriers, we cannot deliver to PO boxes, packing stations and Military base addresses. E.g. majority of couriers such a DHL/UPS cannot deliver to PO boxes.

We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses. ⁣
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If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team can help get this resolved.