This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

WE PLANT 1 TREE FOR EVERY ORDER - 30 DAY RETURNS

RETURNS, EXCHANGES & RECLAIMS PORTAL

Make a return, exchange or reclaim

To register a return, exchange or reclaim, please fill in your order number together with the email you used to make that order in the portal below. After registering your errand successfully, you should receive an email with a receipt and label (for returns).


Note that exchanges and reclaims (product issues) are manually checked so please expect an email from us.


Non EU Return?

Please register your return through the portal below. Once registered, please contact us at help@ninepine.com to receive the correct return instructions and label.

Good to know

Returns & exchanges policy

See our returns and exchange policy here

Non EU/UK returns

Most NON EU returns will need to include commercial invoices on the return package. ⁣⁣
⁣⁣
For UK returns, please see UK specific instructions. ⁣

For Norway returns, no commercial invoices are needed so please register your return through the portal. Once registered, please contact us at help@ninepine.com to receive the correct return instructions and label.⁣⁣
⁣⁣
For Switzerland, Australia, USA, you will need commercial invoices, so please register your return through the portal. Once registered, please contact us at help@ninepine.com to receive the correct return instructions and label.

Budbee Box returns

Budbee box returns do not require any labels. It is advised that you have the Budbee app on your phone for the smoothest experience.

Please note that if your mobile number is incorrect when you placed your order, the order will not appear in the Budbee App. Please get in touch with us in those cases.

Budbee Box locations
Budbee App Download (Apple)⁣
Budbee App Download (Google Play)⁣

Return in person in Stockholm

Online orders can be returned or exchanged (in-person only) at our flagship store in Stockholm.

Please do not send any items to our store address as we cannot accept packages from private individuals.









Cart

Congratulations! Your order qualifies for free shipping You are $500 USD away from free shipping.
No more products available for purchase